This page is for the Methaq Takaful mobile app (iOS and Android), published by Methaq Takaful Insurance P.S.C. If you created an account in the app, you can delete it yourself in the app, or ask us to delete it here without opening the app. You do not need to reinstall the app.
In short: deleting your account deletes your sign-in, password, saved mobile number, email address and name. It does not cancel your insurance. Records of your policies, claims and payments are kept for 10 years because UAE insurance law requires it.
Option 1: delete it in the app (fastest)
Open the Methaq Takaful app and sign in.
Tap the Profile tab.
Tap Delete my account.
Tap Send me the codes. We send a code by text message and, if you confirmed an email address, a code by email. This is to make sure it is you.
Type the code or codes, then tap Delete my account.
It happens straight away. You will see "Your account has been deleted".
Option 2: ask us to delete it, without the app
Use this if you no longer have the app, cannot sign in, or lost your phone.
Email compliance@methaq.ae with the subject Delete my Methaq app account, or call 600 565 695 and ask for an app account deletion. Tell us:
your full name;
the mobile number you signed in with;
the email address on the account, if you added one;
the last 4 digits of your Emirates ID.
Please do not send your full Emirates ID number, photographs of documents, or your password. We do not need them.
What happens next
Step
When
We confirm we received your request
Within 2 working days
We check that it is you: we send a code to the mobile number on the account, or call you back on it
Within 5 working days
We delete the account and tell you it is done
As soon as we have checked, and always within 30 days of your request
What is deleted, and what we keep
Deleted
Kept, and why
Your sign-in and your password
The mobile number and email address saved in the account
The name saved in the account
The link between the account and your phones
Your sessions on all phones: you are signed out everywhere
Your policies, claims, payment records and signed declarations: 10 years. UAE insurance law requires Methaq to keep them. They include your name and Emirates ID because they are part of the insurance record.
A scrambled (not readable) fingerprint of your Emirates ID number, and a record of account activity (about 13 months), so that we can show who linked which policy and when.
We use what we keep only to meet these legal duties.
Deleting your account does not cancel your policy or close a claim. Your cover, your claims and your right to contact us about them stay exactly as they were. You can still call 600 565 695 at any time.
Other choices
To stop analytics and crash reports without deleting anything: Profile → Help improve the app.
For any other request about your personal data (see what we hold, correct it, object): email compliance@methaq.ae.